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Hightower strives for the highest standards of design and manufacturing.  As a Hightower customer you are entitled to the protection offered by our three-year (for indoor products) and two-year (for outdoor products) limited warranty, on the following terms:

Indoor Products – three-year limited warranty

GENERAL PROVISIONS.  Hightower warrants that its products are free of defects in materials and workmanship under normal use and service, for a period of three years.  This warranty begins on the date of shipping (as evidenced by the Hightower bill of lading) of the product from Hightower’s shipping facility to the original purchaser, or the product invoice with the original customer’s name on it (whichever is earlier).  Under this warranty, Hightower will, at its option and upon Hightower’s inspection, repair or replace, or refund the purchase price of any product found to be defective. If a product is no longer available, a like or similar product may be offered as a replacement. You are responsible, however, for any service call or shipping/transportation charge for any service and/or maintenance not directly related to any defect covered under the warranty. Labor charges for warranty-related work are not included. 

WHAT THE WARRANTY COVERS.  This warranty covers all parts or pieces of any new Hightower product sold by Hightower.  The Hightower warranty is limited to standard work environments with single shift (eight hour) operations. High use environments such as shopping centers, airports, food, other retail establishments and dormitories are not covered under this warranty. 

WHAT THE WARRANTY DOES NOT COVER.  The warranty does not cover, and Hightower shall not be responsible for, the following: (1) any products that have been altered or modified in ways not approved by Hightower; (2) depreciation or damage caused by normal wear and tear, lack of reasonable and proper maintenance, misuse, lack of proper protection during storage, natural disasters, acts of God, accidents or any other force majeure event; (3) damage to products caused by any attempt to repair, replace or service the equipment by persons other than authorized Hightower representatives; (4) wear items, including cushions, handles, sliding mechanisms protective coatings and the like; or (5) damage sustained during shipping or transit.  Service and repair of Hightower products are to be performed only by authorized Hightower repair representatives with Hightower-approved parts. Unauthorized service, repair or modification of the products or use of non-approved Hightower parts will void this warranty.  This warranty does not apply to damage resulting from shipment, accident, misuse, tampering negligence, abuse or normal wear and tear.  COM fabrics are not covered by this warranty. This warranty does not extend to color, grain, or texture of natural materials, such as wood, marble or leather, because of the natural variations over which Hightower has no control.  Hightower does not warrant matching of color grain or texture. 

REPLACEMENT PARTS.  All replacements parts which are furnished under this warranty and properly installed shall be warranted to the same extent as the original parts under this warranty if and only if Hightower initially determined that the original parts were defective within the original warranty period covering the original product. 

Outdoor Products – Two-year limited warranty

Hightower merchandise designated for outdoor use is warranted under the same terms as the indoor products, to the original customer, to be free from defects in materials and workmanship for a period of two (2) years. During this two-year period, Hightower will repair or replace free of charge, such merchandise as shall prove to be defective.  Labor charges are not included for warranty related work.

In addition to the limitations described above, for the indoor products, this warranty for outdoor products does not apply to damage or defects resulting from exposure to unusual outdoor conditions, including high winds, heat, cold or humidity. 

This outdoor products warranty is limited to products used in standard work environments with single shift (eight hour) operations. 

We recommend storing cleaned, dry furniture under cover or covering it when not in use to protect it from debris and inclement weather.  With proper care and maintenance, the product will maintain its structural integrity, and: 

  • Polypropylene surfaces should resist fading and cracking
  • Metal finishes should resist fading and cracking
  • Steel may develop small rust spots over time in places where damage has occurred, such as chipping, scratches or abrasions. 

This warranty does not cover those parts of the product which are exposed to abrasion during use.

MANDATORY WARRANTY PROCEDURES.  To be eligible for warranty service, you must (1) report the product defect to Hightower within 30 days of your discovery of the defect at 1-816-286-1051 or by email at [email protected]; and (2) make the product available to a Hightower authorized repair representative for inspection to determine eligibility for coverage under the warranty.  Hightower will pay for ground shipping only – you will be charged the difference between ground shipping and any expedited shipping requested by you. Hightower will make its best efforts to remedy warranty issues as quickly as possible, but cannot guarantee immediate availability of replacement parts or products. 

DISCLAIMER OF IMPLIED WARRANTIES AND OTHER REMEDIES.  EXCEPT AS EXPRESSLY STATED HEREIN (AND TO THE FULLEST EXTENT ALLOWED UNDER GOVERNING LAW), Hightower HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ANY AND ALL WARRANTIES, REPRESENTATIONS OR PROMISES AS TO THE QUALITY, PERFORMANCE OR FREEDOM FROM DEFECT OF THE EQUIPMENT COVERED BY THIS WARRANTY.  HIGHTOWER FURTHER DISCLAIMS ALL IMPLIED INDEMNITIES.  

IN NO EVENT SHALL HIGHTOWER BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR INJURIES, HOWEVER CAUSED, WHETHER BASED ON A THEORY OF LIABILITY, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFIT OR REVENUE, LOSS OF GOODWILL, WORK STOPPAGE, INTERRUPTION OF BUSINESS, LOSS OR DAMAGE TO PROPERTY, INCONVENIENCE, RENTAL OF SUBSTITUTE EQUIPMENT OR OTHER COMMERCIAL LOSS. YOU, THE PURCHASER, UNDERSTAND AND EXPRESSLY AGREE THAT THE FOREGOING LIMITATIONS ON LIABILITY ARE A MATERIAL CONSIDERATION IN THE PRICE OF THE HIGHTOWER PRODUCT YOU PURCHASED.

If any of the foregoing limitations are held to be unenforceable, you, the purchaser, agree that the maximum liability of Hightower shall not exceed the applicable replacement cost of the equipment, which shall be your sole and exclusive remedy.  Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above limitations and exclusions may not apply to you.  This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.